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1. Acceptance of Terms
Welcome to Chore LLC dba Better Medspa and Wellness ("Company," "we," "us," "Better Med Spa & Wellness,", "Better Med Spa", or "our"), doing business at bettermedspa.com. These Terms and Conditions ("Terms") constitute a legally binding agreement between you, whether personally or on behalf of an entity ("you," "your," or "client"), and Better Med Spa & Wellness concerning your access to and use of our website, services, facilities, and promotional programs. By accessing our website, scheduling appointments, receiving services at our facility, participating in our promotional programs (including the Refer-a-Friend program), or otherwise engaging with our business, you acknowledge that you have read, understood, and agree to be bound by these Terms. IF YOU DO NOT AGREE WITH ALL OF THESE TERMS, YOU ARE EXPRESSLY PROHIBITED FROM USING OUR WEBSITE AND SERVICES AND MUST DISCONTINUE USE IMMEDIATELY.
Changes to These Terms: We may modify these Terms at any time. When we do, we will post the revised Terms on our website and update the Effective Date at the top of this page. If a change is material, we will also provide notice by email or text message to the contact information you have provided at least thirty (30) days before the change takes effect.
When Changes Take Effect: Revised Terms apply prospectively from their Effective Date. Your continued use of our website or services, or your scheduling of any appointment, after the Effective Date constitutes acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using our website and services, and you may cancel any unexpired membership without penalty by notifying us in writing before the Effective Date.
Terms Governing Prior Purchases: The version of these Terms in effect on the date of your purchase governs that purchase. Revisions do not apply retroactively to services already performed, to prepaid packages, memberships, or gift certificates already purchased, or to any claim or dispute that arose before the Effective Date of the revision. We maintain dated copies of all prior versions of these Terms and will provide a copy on request.
Signed Documents Are Not Affected: Changes to these Terms do not modify, amend, or supersede any Patient Consent and Release Form, Patient Financial Responsibility Agreement, arbitration agreement, or treatment-specific consent you have signed. Those documents may be changed only by a new writing signed by you.
Arbitration: Any change to the arbitration agreement or class action waiver applies prospectively only and does not apply to any dispute of which we had notice before the Effective Date of the change.
2. Eligibility
You must be at least 18 years of age to use our services independently. Clients under 18 must be accompanied by a parent or legal guardian who must sign all necessary forms and agreements on their behalf. By using our services, you represent and warrant that:
You are at least 18 years old or have parental/guardian consent.
You have the legal capacity to enter into this agreement.
You have disclosed all relevant medical conditions, allergies, medications, and health information.
You are not pregnant or nursing (for certain services that contraindicate these conditions).
You do not have any medical conditions that would prevent you from safely receiving our services.
3. Services and Medical Disclaimers
Medical and Non-Medical Services. Certain services, including injectable treatments, prescription therapies, and medical-grade laser and device treatments, are medical services performed by licensed clinical staff under the supervision of our Medical Director. A good faith examination by an authorized provider is required before any medical treatment is performed. Other services, including facials and skincare treatments, are cosmetic and non-medical in nature.
No Guarantee of Results. The practice of medicine is not an exact science. Fees are paid for the performance of professional services and for the professional time reserved for you, and not for any particular outcome or result. We make no warranty, express or implied, as to the results that may be obtained. Individual results vary based on factors including age, skin type, anatomy, lifestyle, medical history, and adherence to aftercare instructions.
Assumption of Risk. All treatments carry potential risks, including redness, swelling, bruising, discomfort, allergic reaction, scarring, infection, and other adverse effects. These risks are disclosed in the treatment-specific consent you sign before treatment. Nothing in this section limits our obligation to meet the applicable standard of care.
3A. Online Product Returns (E-Commerce Only)
This Section applies only to physical products purchased through the online shop at bettermedspa.com and shipped to you. It does not apply to services, treatments, injectables, prepaid packages, memberships, gift certificates, or any product purchased in person at our clinic. Those are final and non-refundable as set out in Section 5.
14-Day Window: You have 14 days from the date you receive your item to request a return of an eligible online product purchase.
Eligibility: The item must be unopened and unused, in the same condition in which you received it, with all seals and tags intact and in its original packaging. You must provide your online order number or proof of online purchase.
Not Returnable: Opened or used products, prescription items, health tests and lab kits, gift cards, sale or clearance items, and any item designated non-returnable at the time of purchase.
How to Start a Return: Contact us at hello@bettermedspa.com within the 14-day window. If your return is approved, we will send a return shipping label and instructions. Returns must be shipped to 2117 N Halsted St, Chicago, IL 60614. Items sent to us without an approved return request will not be accepted and will not be refunded.
Refunds: Approved refunds are issued to the original payment method within 10 business days after we receive and inspect the returned item. We do not offer exchanges. To obtain a different item, request a return if eligible and place a new order.
Damaged or Incorrect Items: Inspect your order upon delivery. If an item arrives damaged, defective, or incorrect, contact us at hello@bettermedspa.com within 7 days of delivery with photographs and we will make it right at no cost to you.
Payment Disputes: Online product purchases are also subject to the Payment Disputes and Chargebacks section of these Terms.
4. Payment Terms
Payment is due at the time services are rendered unless other arrangements have been made in advance. We accept cash, credit cards, and, debit cards.
Retail Products: All retail product sales are final. Products cannot be returned or exchanged unless defective.
Prepaid Packages, Service Credits, and Gift Cards: The paid dollar value of any package, service credit, or gift certificate, meaning the amount you actually paid excluding any promotional or bonus value, will be honored as account credit for five (5) years from the date of purchase, in accordance with applicable Illinois law. Any promotional, complimentary, discounted, add-on, or bonus value is valid for one (1) year from the date of purchase and expires thereafter. After the promotional period ends, remaining paid credit is applied toward services at then-current full pricing with no further discount. Packages, credits, and gift certificates are non-refundable, have no cash value, are non-transferable, and may not be used to purchase gift cards except as required by law.
Card on File: You authorize us to retain a valid payment method on file and to charge that method for late cancellation fees, no-show fees, late arrival fees, and any outstanding balance for services rendered to you. You agree to keep your payment method current.
5. Cancellation, Rescheduling, Returns, and No-Show Policy
We understand that plans can change. To ensure fairness to all clients and staff, the following policies apply:
24-Hour Notice Required: You must provide at least 24 hours advance notice to cancel or reschedule any appointment.
Late Cancellation Fee: Cancellations or reschedules made without at least 24 hours notice are subject to a fee of $100.
No-Show Policy: If you do not provide notice and do not appear for a scheduled appointment, you are subject to a fee of $200.
Late Arrival Policy: If you arrive more than 15 minutes late, you are subject to a fee of $100, and we reserve the right to cancel or reschedule your appointment. If we proceed with a shortened service, you remain responsible for the full service fee.
How to Cancel or Reschedule: Contact us by phone or email at hello@bettermedspa.com to cancel or reschedule appointments. If you cannot reach us by phone, email communication is acceptable to avoid charges, provided it is sent within the required timeframe.
All Sales Are Final: All payments for services, treatments, injectables, prepaid packages, memberships, service credits, and gift certificates are final and non-refundable once purchased. Our services are professional medical and aesthetic services personally performed by licensed providers. They are not goods. They cannot be returned, exchanged, resold, or restocked.
No Refund for Outcome: Fees are earned upon performance of the service. Dissatisfaction with the aesthetic result of a properly performed treatment is not a basis for a refund or credit. Where clinically appropriate, and in the sole discretion of the treating provider, we may offer a complimentary follow-up assessment or touch-up. Any such accommodation is a courtesy, is not an admission of any kind, and does not create a right to a refund.
Unused Value: To ensure clients receive full value, unused service value may be applied to any other service for which you are clinically eligible, as determined by the treating provider. Unused value is not transferable and is not redeemable for cash.
Delivery and Completion of Services: All services are performed in person at our clinic located at 2117 N. Halsted Street, Chicago, IL 60614. Our services are not goods, are not shipped or mailed, and cannot be delivered, transmitted, or performed remotely. A service is delivered and complete at the time it is performed at our clinic. Where you purchase a prepaid package or voucher, the purchase transaction and the redemption of that package at a subsequent appointment are separate records of the same delivered service.
You agree that your attendance at a scheduled appointment, evidenced by our appointment records, clinical documentation, point-of-sale records, and any electronic confirmation you provide by text, email, or web, constitutes proof that the service was requested, authorized, and delivered.
5A. Payment Disputes and Chargebacks
Contact Us First: If you believe there is an error with a charge, you agree to contact us at hello@bettermedspa.com or (312) 285-2618 and allow us fourteen (14) days to investigate and respond before initiating a dispute with your card issuer. Most billing questions are resolved same day.
Evidence of Delivery: You acknowledge and agree that your signed consent and financial responsibility forms, our appointment and clinical records, point-of-sale and voucher redemption receipts, and your own electronic appointment confirmations constitute proof that services were requested, authorized, and delivered.
Authorization to Disclose for Payment: You authorize us to disclose the records described above to your card issuer, our payment processor, and the applicable card network to the extent necessary to obtain payment for services rendered or to resolve a payment dispute. This use and disclosure is made for payment purposes as permitted under 45 CFR 164.506 and applicable state law.
Costs of an Unwarranted Dispute: If you initiate a payment dispute for services that were delivered and you do not prevail, you agree to reimburse us for the amount of the original charge together with any dispute, arbitration, or representment fees assessed to us by the card network or our processor, and reasonable costs of collection, to the fullest extent permitted by law.
6. Membership Program
Our membership program offers exclusive benefits and discounts with the following terms:
Minimum Commitment: All memberships require a minimum 12-month commitment from the date of enrollment.
Early Termination: If you wish to cancel your membership before completing the 12-month commitment period, you will be charged an early termination fee of $200.
Membership Benefits: Membership benefits, discounts, and services are non-transferable and cannot be shared with other individuals.
Billing: Membership fees are billed monthly and must be kept current to maintain membership benefits.
Changes to Membership Pricing and Benefits: We may change membership pricing, benefits, or terms. We will provide at least thirty (30) days advance notice by email or text before any price increase or material reduction in benefits takes effect. Your rate is locked for the duration of your current 12-month commitment period, and changes take effect at the start of your next commitment period or renewal. If you do not accept a change, you may cancel effective on the date the change takes effect without the early termination fee.
7. Refer-a-Friend Promotion ("Give $50, Get $50")
Our Refer-a-Friend program allows existing clients to earn rewards for referring new clients, subject to the following terms and restrictions:
Program Structure: Both the referring client and the referred client receive a $50 credit toward future services when the
referred client completes their first qualifying service.
Eligibility Requirements:
Referrer must be an existing client of Better Med Spa & Wellness.
Referred client must be a new client who has not previously received services.
Credits apply only to non-medical, cosmetic wellness services.
Credits cannot be used for services covered by insurance or federal healthcare programs.
Credits cannot be applied to retail product purchases.
Legal Compliance and Restrictions:
This program excludes any services that may be reimbursed by Medicare, Medicaid, or other federal healthcare programs.
The program is not available in jurisdictions where referral incentives for healthcare services are prohibited by law.
No referral incentives are provided for federally reimbursed healthcare services in compliance with federal anti-kickback statutes.
All program details are transparently disclosed; no misleading claims are made regarding benefits
Credit Terms:
Credits are issued as account credits, not cash.
Credits cannot be exchanged for cash value.
Credits are non-transferable and cannot be combined with other offers unless specifically stated.
Each client is limited to one referral credit per new client referred.
Credits cannot be applied to prior purchases.
Credits expire one (1) year from date of issuance if unused.
Privacy Protection:
In compliance with HIPAA, no protected health information will be shared in connection with referrals without proper written consent.
8. Privacy and Confidentiality
We are committed to protecting your privacy and complying with all applicable privacy laws, including HIPAA where applicable. Our collection, use, and disclosure of personal information is governed by our separate Privacy Policy, which is incorporated into these Terms by reference.
Protected Health Information: Any health information you provide is considered confidential and will be protected in accordance with applicable privacy laws. We will not share your health information without your written consent except as required or permitted by law.
Marketing Communications: By providing your contact information, you consent to receive appointment confirmations, service reminders, and promotional communications. You may opt out of marketing communications at any time.
9. Electronic Signature and Communications Consent
Electronic Signature Disclosure: By using our website and services, you consent to conduct business electronically and to receive documents, agreements, and communications in electronic format. Electronic signatures and records have the same legal effect as traditional paper documents.
Your Rights:
You have the right to:
Request paper copies of electronic documents (fees may apply).
Withdraw your consent to electronic communications at any time.
Access and retain electronic records for your files
Technical Requirements:
To access electronic documents, you need a device with internet access and a current web browser. We will notify you of any changes to these technical requirements.
Record Retention: We maintain electronic records in accordance with applicable law. You should retain copies of all documents for your records.
10. Limitation of Liability and Disclaimers
Services Provided "As Is": Our services are provided on an "as is" and "as available" basis without warranties of any kind, express or implied.
No Warranties: We expressly disclaim all warranties including but not limited to warranties of merchantability, fitness for a particular purpose, accuracy, completeness, or non-infringement.
Limitation of Liability: To the fullest extent permitted by law, Better Med Spa & Wellness and its owners, officers, employees, agents, and contractors shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities.
Maximum Liability: Our total liability to you for any claims arising from or related to our services shall not exceed the amount you paid for the specific service giving rise to the claim.
Release and Waiver: You voluntarily assume all risks associated with our services and release Better Med Spa & Wellness from any claims for personal injury, property damage, or other harm that may result from your use of our services, except to the extent such release is prohibited bylaw.
Indemnification: You agree to indemnify, defend, and hold harmless Better Med Spa & Wellness from any claims, damages, or expenses (including reasonable attorney fees) arising from your breach of these Terms, your use of our services, or your violation of any law or third-party rights.
Savings Clause: Nothing in these Terms limits or excludes any liability for professional negligence, personal injury, death, fraud, or any other liability that cannot be limited or excluded under applicable law. If any limitation in this section is found unenforceable, it shall be modified to the minimum extent necessary and the remainder of these Terms shall remain in full force.
11. Intellectual Property
All content on our website and in our materials, including but not limited to text, graphics, logos, images, and software, is the property of Better Med Spa & Wellness or our licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from our content without written permission.
12. Prohibited Conduct
You agree not to:
Use our services for any unlawful purpose or in violation of these Terms.
Provide false or misleading information.
Interfere with the operation of our website or services.
Attempt to gain unauthorized access to our systems.
Engage in any conduct that could damage our reputation or business.
Violate the rights of other clients or staff members.
13. Governing Law and Dispute Resolution
Governing Law: These Terms are governed by the laws of the State of Illinois, without regard to conflict of law principles.
Arbitration Controls: If you have signed our Patient Consent and Release Forms, the Arbitration Agreement contained in those forms governs all disputes between you and Better Med Spa & Wellness, including any dispute arising out of or relating to these Terms, and controls over this Section in the event of any conflict.
Venue for All Other Disputes: For any dispute not subject to that Arbitration Agreement, and for any action to compel arbitration or enforce an arbitration award, the parties consent to the exclusive jurisdiction and venue of the state and federal courts located in Cook County, Illinois.
Class Action Waiver: To the fullest extent permitted by law, you waive any right to bring or participate in a class, collective, or representative action against Better Med Spa & Wellness.
14. Severability
If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions shall remain in full force and effect. The invalid provision shall be replaced with a valid provision that most closely approximates the intent of the original provision.
15. Entire Agreement
Entire Agreement and Order of Precedence: These Terms, together with our Privacy Policy, govern your use of our website and services. If you have signed our Patient Consent and Release Forms, Patient Financial Responsibility Agreement, arbitration agreement, or any treatment-specific consent, those signed documents are incorporated into these Terms by reference and control in the event of any conflict. These Terms supplement, and do not supersede, any document you have signed. No verbal agreement or representation by any employee modifies these Terms or any signed document. Any payment plan, deferral, or other accommodation must be made in writing with the office manager or business manager.
16. Contact Information
If you have questions about these Terms or our services, please contact us: Better Med Spa & Wellness
Email: hello@bettermedspa.com
Website: bettermedspa.com
By using our services, you acknowledge that you have read and understood these Terms and agree to be bound by them. This document was last updated on September 30, 2025. Please check our website periodically for updates to these Terms.