Accessibility Statement

Accessibility Statement
Better Med Spa is committed to digital accessibility for people with disabilities. We work to apply accessibility standards across our website, our online booking, and our patient communications.

Our standard
The Web Content Accessibility Guidelines (WCAG) define requirements for designers and developers to improve accessibility for people with disabilities. The guidelines define three levels of conformance: Level A, Level AA, and Level AAA. Wherever possible, Better Med Spa aims to meet Level AA of WCAG 2.1, which holds that sites should be:
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- Perceivable. Information and user interface components must be presentable to users in ways they can perceive.
- Operable. User interface components and navigation must be operable.
- Understandable. Information and the operation of the user interface must be understandable.
- Robust. Content must be robust enough that it can be interpreted reliably by a wide variety of user agents, including assistive technologies.
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Our practices
In addition to applying the technical guidelines, we work to make accessibility part of how we operate. We consider accessibility when we update content, evaluate vendors, and design new features. We do not use accessibility overlay widgets. The U.S. Department of Justice, the Federal Trade Commission, and independent accessibility experts have concluded that overlays do not bring a non-conforming website into compliance. We invest in real, structural improvements instead.

Healthcare nondiscrimination
Better Med Spa does not exclude, deny benefits to, or otherwise discriminate against any person on the basis of race, color, national origin, sex, age, disability, gender identity, sexual orientation, or pregnancy and pregnancy-related conditions in admission to, participation in, or receipt of services and benefits provided through our practice.

Reasonable accommodations are available upon request for patients with disabilities, including auxiliary aids, alternative formats, and personal assistance accessing our services.

Third-party content
Some features on our website rely on services we do not directly control, including our online booking. If you encounter difficulty with any third-party feature, please let us know using the information below and we will help you complete what you came here to do.

Standards we acknowledge
We work to meet our obligations under:
- The Americans with Disabilities Act (ADA), Title III
- The Illinois Human Rights Act
- WCAG 2.1 Level AA, as our target conformance standard for digital content

Ongoing commitment
Better Med Spa is committed to making our website accessible to all visitors. We work to align bettermedspa.com with WCAG 2.1 Level AA, the accessibility standard for digital content. If you experience any difficulty using our website, please contact us using the information below. We will acknowledge your message within five business days and work to address the issue as soon as reasonably possible. Where a complete resolution may take additional time, we will offer an alternative way for you to access the information or services you need in the meantime.

Alternative ways to access our services
You should never have to use our website to be a Better Med Spa patient. If our website is not working for you, for any reason, we will help you complete any task by phone, email, or in person at our Lincoln Park location. Our team can answer questions about treatments, schedule consultations, share treatment information, and book appointments directly.

Reporting a barrier
We welcome your feedback on the accessibility of bettermedspa.com. If you encounter any accessibility barrier while using any part of our website, please let us know. We will acknowledge your message within five business days and work to resolve issues as quickly as we reasonably can.

When you contact us, it helps if you can share:
- The page URL where the issue occurred
- What you were trying to do
- What happened (or did not happen)
- The assistive technology you were using, if any (for example, screen reader, switch device, voice control)

Contact us
Email: hello@bettermedspa.com
Phone: 312-285-2618
Address: Better Med Spa, 2117 N Halsted St, Chicago, IL 60614
Online contact form: https://www.bettermedspa.com/contact

Filing a grievance
If you would like to file a formal grievance regarding accessibility or nondiscrimination, you may also contact:

U.S. Department of Health and Human Services, Office for Civil Rights by phone at 1-800-368-1019 (TDD 1-800-537-7697) or through the online complaint portal at https://ocrportal.hhs.gov.
Illinois Department of Human Rights by phone at 312-814-6200 or online at https://dhr.illinois.gov.
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This statement was last reviewed on May 7, 2026.